Employees are one of the company’s most important assets. By treating and caring for them well we hope they can give their best, and CAESAR in turn builds a strong employer brand and healthy labour relations.

Employee benefits / Performance review system / Operating performance / Labour relations

Employee benefits (health checks, group insurance and so on), benefit information, key operational news, training course information and annual performance management are announced on the intranet or by internal email. Employees may raise matters in person, by email or by phone with their supervisor or the general manager, and an employee grievance mailbox is available. Performance reviews are conducted regularly, as are interviews with employees who have completed three months of service. Labour–management meetings are held to coordinate labour relations, promote cooperation and prevent labour issues before they arise. Contact: Ms. Chen, Administration Department (email: zoe_chen@caesar.com.tw)

As needed / Real time / Once a year / Twice a quarter / Once a quarter

Harmonious labour relations and open internal channels of expression maintained.

Investment from shareholders is one of the company’s sources of funding. CAESAR aims for steady operations and continues to provide transparent information.

Corporate governance / Sustainability strategy / Risk management / Shareholder participation / Operating performance

Investors and related stakeholders each have an appropriate point of contact, and the company has appointed a spokesperson and deputy spokesperson and maintains a dedicated investor email address. In accordance with the competent authority’s regulations, financial information is disclosed promptly on the Market Observation Post System and on the company website. Investor conferences are held, with at least three months between the first and last conference of the year, providing investors with sufficient financial information. Contact: Mr. Li, spokesperson (email: tw_spokesman@caesar.com.tw)

Real time / Twice a year

Financial information is disclosed regularly through the stock exchange website and the annual report. Investor conferences and shareholder meetings are held regularly to explain operating performance.

CAESAR has a responsibility to provide customers with healthy, safe products and services that protect their privacy and rights, handling customer needs promptly through multiple channels to raise satisfaction and build a strong brand image.

Product quality / After-sales service

A dealer conference is held to build strong relationships with dealers and to gather product and consumer feedback. The sales department maintains a real-time feedback mechanism with customers. The "Bathroom Butler" service provides consumers with repair support 360 days a year from 9am to 9pm; where the fault is not caused by misuse, repairs during the warranty period are carried out at the customer’s home free of charge. Multiple communication channels and a website customer satisfaction survey are provided. Contacts: Ms. Yang, Sales Management Office (email: anniya@caesar.com.tw); Mr. Liu, Customer Service Department (email: layne_liu@caesar.com.tw); customer service line 0800-001-885

Twice a year / Real time

In 2025 the same-day completion rate for repair services was 34% and the seven-day completion rate was 94%. Customer service satisfaction was 99% and product satisfaction was 99%.

The products and services provided by our suppliers keep CAESAR running; effective communication and cooperation allow us to create economic value together.

Supplier management / Stable supply

Supplier conferences are held and Supplier Management Guidelines are in place to support two-way communication with suppliers. Contact: Ms. Huang, Materials Department (email: mei@caesar.com.tw)

Twice a year / Real time

On-site audits of 13 suppliers were completed in 2025, a 100% achievement rate.

The media is an important platform for conveying information and shaping the company’s image, helping to improve transparency, strengthen public trust and keep us aware of issues of social concern.

Innovation and R&D / Product marketing development / Marketing and labelling / Risk and crisis management / Product quality management / Labour relations / Customer health and safety

Press releases are issued regularly, media conferences are held as needed, and day-to-day contact is maintained with media outlets. Contacts: Mr. Li, spokesperson (email: tw_spokesman@caesar.com.tw); Ms. Hsieh, Marketing Department (email: sammi_hsieh@caesar.com.tw)

Real time

Communication with the media was strengthened throughout the year through press releases, media briefings, feature interviews and other channels.

Government is an important policy guide for the company’s operations and sustainable development; through regulation and oversight it helps the company improve compliance and social responsibility and supports steady growth.

Regulatory compliance / Employee benefits / Operating performance / Labour relations / Risk management

We communicate and interact with government agencies through multiple channels to keep abreast of the latest policy and regulatory developments. Principal engagement methods include receiving and responding to official correspondence, attending meetings held by the competent authorities, cooperating with audits or reporting requirements, email and telephone. Contacts: Ms. Lo, Audit Office (email: alice_lo@caesar.com.tw); Ms. Chen, Administration Department (email: zoe_chen@caesar.com.tw); Ms. Tsai, R&D Division (email: daisy_tsai@caesar.com.tw); Ms. Huang, Materials Department (email: mei@caesar.com.tw)

Ongoing

The company continues to communicate with government through multiple channels, responding to policy direction and offering suggestions where appropriate, strengthening regulatory compliance and maintaining effective communication.